Privacy Policy
Effective September 28, 2026 - MD Resolution (“MD Resolution,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting us, or requesting our services. This Privacy Policy explains the types of information we may collect, how we use and protect that information, and the choices available to you.
1. Information We Collect
Personal Information
We may collect information that you voluntarily provide, including:
· Name
· Email address
· Telephone number
· Preferred method of contact
· Information submitted through consultation or service-request forms
· Information you provide when communicating with MD Resolution
· Information reasonably necessary to schedule or administer requested services
Case-Related Information
If you engage MD Resolution for mediation, arbitration, or other services, we may receive information relating to the matter, including party and representative information, correspondence, documents, scheduling information, and other materials provided for purposes of the engagement.
Please do not submit confidential, privileged, financial, medical, or other sensitive case documents through a general website inquiry form unless specifically requested by MD Resolution.
Website Information
Our website and service providers may automatically collect certain technical information, such as:
· IP address
· Browser and device information
· Website activity
· Cookies and similar technologies
2. How We Use Your Information
We may use information to:
· Respond to inquiries and consultation requests
· Communicate regarding requested services
· Schedule and administer mediation, arbitration, and other services
· Review information provided in connection with an engagement
· Process payments
· Maintain appropriate business records
· Operate and improve our website
· Comply with applicable legal and contractual obligations
MD Resolution does not sell or rent your personal information.
3. Mediation and ADR Confidentiality
Information submitted through a general website inquiry or consultation request should not be assumed to have the same confidentiality protections that may apply to an established mediation or other alternative dispute resolution proceeding. When MD Resolution serves as a mediator or other impartial third party, information and communications relating to the proceeding will be handled in accordance with applicable law, professional standards, and any agreements governing the proceeding.
4. Payment Processing
Payments may be processed through third-party payment service providers. Payment information provided directly to a third-party processor is subject to that provider's privacy and security practices. MD Resolution does not store full credit or debit card numbers when payment information is processed directly by a third-party provider.
5. Sharing of Information
MD Resolution does not sell or rent personal information. We may share information with service providers when reasonably necessary to operate our website, communicate with clients, schedule or administer services, process payments, or maintain business operations. Information may also be disclosed when required by applicable law, court order, or other legal process.
6. Data Security
MD Resolution uses reasonable administrative and technological safeguards intended to protect personal information from unauthorized access, disclosure, alteration, or loss. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Your Choices
You may contact MD Resolution to request correction or updating of personal information you have provided through our website. Certain information may be retained when reasonably necessary for business records, contractual obligations, dispute administration, or legal requirements.
8. Third-Party Services and Links
Our website may contain links to or use services provided by third parties, including payment, scheduling, videoconferencing, email, or other technology providers. Third-party services operate under their own privacy policies and practices. MD Resolution is not responsible for the privacy practices of websites or services we do not control.
9. Children's Privacy
The MD Resolution website is not directed to children, and we do not knowingly solicit personal information directly from children through the website. Information concerning a minor that is relevant to a family or other dispute should be provided only by an authorized adult and through the procedures established for that matter.
10. Changes to This Policy
MD Resolution may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or applicable requirements. Any revised policy will be posted on this page with an updated effective date.